# Troubleshooting

> Fixes for the common snags: verification failing, a site not showing up, thin matches, and who to contact when you are stuck.

Most problems on Engado come down to a site that is not verified yet, a profile
that is too thin, or a niche that is still filling out. Here is how to sort the
common ones.

## Verification keeps failing

The most common cause is a host or CDN that blocks a server-side fetch of your
page, so the meta-tag check can never see your tag (you may see a "403 Forbidden"
error). It is not something wrong on your end. Use the **DNS** or **Google Tag
Manager** method instead, which do not rely on fetching your page.

Full detail and the other causes are in
[Verifying a website](/docs/verifying-a-website/#troubleshooting).

## My site is not showing up to others

Check that it is **verified**. Until a site is verified it does not appear in
Discover or search, and nobody can send it a connection request. If it is
verified and still quiet, make sure your profile has a clear niche and
preferences, since that is what others and the matching use to find you.

## I am not getting good matches

- **Fill in your profile properly**, especially what you want from a connection.
  Vague in, vague out.
- **Widen your search filters.** Discover gives you the best fits, but search lets
  you look across the whole network by niche, country, language, and metrics.
- **Give it time.** A small or very specific niche has fewer fits today, and the
  network grows every week. New sites keep arriving.

See [How matching works](/docs/how-matching-works/).

## I have hit a daily limit

There is a cap on connection requests and messages per website per day, on
purpose, so outreach stays personal. If you are hitting it, you are reaching out
too widely. Aim at the sites that genuinely fit rather than messaging everyone.
See [Connection requests](/docs/connection-requests/#daily-limits).

## Something about my bill looks wrong

Manage your subscription, payment method, and invoices from your account. For
anything that does not look right, see [Billing](/docs/billing/) or reply to any
Engado email and we will help.

## Still stuck

Reply to any email from Engado, or use the contact option in the app or on
[engado.com/contact](https://engado.com/contact/). A real person reads it.